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Ugg

Returns & refunds

Last updated 15 October 2026

In short: you can return unworn items within 14 days of delivery. Once we receive and check the return, we refund you to your original payment method within 14 days — usually much faster.

Your right to return

As a consumer you can cancel your purchase without giving any reason within 14 days from the day you (or someone you named) received the goods. If your order arrives in several parcels, the 14 days start when you receive the last one.

Conditions

  • Items must be unworn, unwashed and in the same condition as delivered — you may try shoes on indoors, on a clean surface, as you would in a shop.
  • Please return items in the original product box with all tags and accessories. Do not stick labels or tape directly on the shoe box — use an outer carton.
  • We may reduce the refund if an item shows signs of wear or damage beyond what is needed to check it.

How to return

  1. Email [email protected] with your order number and the items you want to return (or use the withdrawal form). A clear statement is enough.
  2. We confirm and send you the return address and instructions.
  3. Pack the items securely and ship them within 14 days of your message. Keep the tracking number until your refund is processed.

Refunds

  • We refund the price of the returned items and the original standard shipping cost (if you return the whole order).
  • Refunds are made to the same payment method you used — card, Apple Pay, Google Pay or Klarna — within 14 days of receiving your cancellation. We may wait until the items have arrived back with us or you have shown proof of shipment.
  • Return shipping costs are paid by you, unless the item is faulty or we sent the wrong item.
  • The time until the money appears on your statement depends on your bank (usually 3–10 business days).

Exchanges

Need a different size? Return the item for a refund and place a new order — that way your preferred size can't sell out in the meantime. If you contact us first, we are happy to reserve the new size for you.

Faulty or wrong items

If an item is defective or not what you ordered, contact us within 14 days of delivery with your order number and photos. We cover all return costs and send a replacement or give a full refund. Your statutory warranty rights (2 years for new products) are not affected.

Refused or unclaimed parcels

If a parcel is refused or not collected and comes back to us, we refund the order minus the original and return shipping costs.