Authenticity guarantee
Last updated 15 October 2026
Every item. 100% authentic. Guaranteed.
Authenticity is the foundation of our business. Every product we sell is original, new and unworn — and every single item is checked by our team before it is shipped.
Where our products come from
We buy only from authorised distributors and verified retail partners. We keep the purchase invoice for every product we sell, so its origin can always be traced.
Our multi-point inspection
- Original box, labels, barcodes and style codes match the product
- Genuine materials: twin-face sheepskin, suede and wool quality, colour and finish
- Stitching, seams, sole and logo details compared with verified retail pairs
- Inside labels, size tags and serial information
- Overall condition: new, unworn, no defects
Our promise
If an item you bought from us is ever proven not to be authentic, you get a full refund of the purchase price and all shipping costs — no matter how long ago you bought it.
To make a claim, contact [email protected] with your order number and the reason for your concern. We will arrange a free return and an independent check.
UGG® is a registered trademark of Deckers Outdoor Corporation. Ugg is an independent reseller and is not affiliated with or endorsed by Deckers.